Sales/Office Administrator (MA/SATOT)

About the Role: We are working on behalf of one of our valued clients to find a highly motivated individual for an office-based role. As a key part of the team, you'll be responsible for delivering top-notch customer service and sales support to both new and existing trade customers. You will play a crucial role in fostering long-term relationships, encouraging repeat orders, and educating customers on the benefits of the household brand.

Key Responsibilities:

• Efficiently manage day-to-day sales enquiries, orders, invoicing, credits, and payments using Sage 200.
• Maintain and update records in both the Sage 200 and CRM databases.
• Provide proactive sales support, particularly for key campaigns such as Christmas, Spring, and Autumn, and follow up on proforma orders via phone and email.
• Contact customers to follow up on due proformas and ensure outstanding orders are processed.
• Work closely with the warehouse and couriers to ensure timely deliveries, resolving any delivery issues as they arise, and providing customers with accurate delivery quotes.
• Collaborate with the accounts team to provide admin support, including weekly debt chasing.

What We're Looking For:

• A customer-focused individual who takes pride in delivering exceptional service and sales support.
• Someone who enjoys creating meaningful customer experiences and is always ready to help solve problems with a positive attitude.
• A quick learner who is not afraid to ask questions or challenge existing processes.
• A person who feels a sense of achievement in supporting both customers and colleagues, contributing to a fun and engaging workplace.

Required Skills:

• Strong organisational skills and the ability to multitask effectively.
• Excellent verbal and written communication skills, with the ability to problem-solve efficiently.
• Good working knowledge of Microsoft Office, Sage 200, Excel, and CRM systems.
• Previous experience in a customer service or sales admin role.
• Outgoing, friendly, and approachable personality.
• Ability to work well within a small, close-knit team.
• Access to your own vehicle, as our head office is not easily accessible by public transport.
• Smart appearance and professional presentation.

If you're passionate about providing great service, enjoy working in a team, and are ready to grow with a dynamic brand, we'd love to hear from you!