Menu
Clear
Recommended
Recommended
Recommended
Recommended
Recommended

Membership and Consultancy Success Lead (MC/MH)

Plympton, Devon

Commerical or Office

up to £35,000 PA

Full time / Permanent

Shortlist + Unshortlist ‐

  • Shortlisted
  • Hot job
  • Featured

Big Ant are thrilled to be working with our client who inspires people and businesses to work safely through the provision of training, consultancy, advisory and assessment service. Established over 25 years ago they come with a wealth of experience in the Health & Safety Field.

We are looking for their next Membership & Consultancy Success Lead

Lead, Inspire & Drive Membership Success!

Are you a natural leader with a passion for delivering exceptional service? Do you thrive on building relationships, driving business growth, and leading a high-performing team? If so, we want to hear from you.

In this dynamic role, you'll take charge of our Membership & Consultancy Success Team, ensuring our Health, Safety, Employment Law, and ISO members receive outstanding support and service. You'll lead from the front, identifying opportunities for growth, enhancing member engagement, and ensuring every interaction exceeds expectations.

Why Join Us?

Work in a fast-paced, people-first environment.
A chance to lead, innovate, and drive real business growth.
Competitive salary with exciting career development opportunities.
A supportive team culture where your contributions truly matter.

Ready to take the lead? Apply today and be part of something amazing!

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Apply for this job

You are either not registered or not logged in. Although it's not required, registering with us has great benefits such as pre-filling in your job application forms, creating and managing job alerts and much more. Click here to register with us or here to login to your account.

Required fields

Required

Required

Required

Recommended
Recommended fields
Recommended

Choose a CV from your account

  • No resume attached

Maximum filesize 10mb. Allowed file types: .pdf,.doc,.docx,.wpf,.xls,.txt

Required field

Hours of employment

Monday-Friday

Job benefits

  • ▪ Free on site Parking

Job requirements

  • ▪  Proven experience in sales, customer service, and administration.
  • ▪ Excellent communication, organisation, and problem-solving skills.
  • ▪ Strong leadership and coaching skills, with a passion for team development.
  • ▪ Ability to self-manage, prioritise workloads, and meet business objectives.
  • ▪ Knowledge of Health & Safety management systems and HR basics (a plus!).

Job responsibilities

  • ▪ Manage and inspire a team to deliver excellence.
  • ▪ Conduct 1-2-1 coaching and mentoring to develop individual strengths.
  • ▪ Implement strategies to drive growth, retention, and member engagement.
  • ▪ Be the first point of contact for members, directing enquiries or handling them personally.
  • ▪ Offer expert guidance and support to ensure members always feel valued.
  • ▪ Assist in SSIP applications and similar advisory tasks.
  • ▪ Spot upselling and cross-selling opportunities to increase value for members.
  • ▪ Arrange and attend sales meetings with potential members.
  • ▪ Manage training and consultancy bookings on our internal system.
  • ▪ Maintain accurate CRM records, tracking all member interactions.
  • ▪ Produce client training reports and proposals, ensuring clarity and professionalism.
  • ▪ Support the SSIP scheme with admin and advisory duties.
  • ▪ Ensure GDPR compliance in all member records and reporting.

Consultant information