Neighbourhood Enforcement Officer (SWISCo)

Are you someone who likes to take pride in your hometown?
Do you enjoy supporting your local community?
Have you got excellent communication skills and a passion for educating people?

About this team:
We are recruiting a BRAND NEW team to help tackle minor crimes and anti-social behaviour in Torbay and to help support the Bay's appearance and cleanliness.
You will be acting upon the behalf of SWISCo and Torbay Council to provide 'on-street' advice to the public, signposting them to other council services where appropriate. The role will be pivotal in educating and challenging upon socially unacceptable behaviours such as fly-tipping, littering, graffiti and dog fouling, along with enforcement of Public Spaces Protection Orders (e.g. antisocial behaviour in parks and on beaches) and managing unauthorised encampment. This will involve going into local business and schools as well to educate on waste management.
As this is a public-facing role, it is vital that applicants possess excellent communication skills, a calm manner, and the ability to work with people from different backgrounds, cultures and ages.

Key Duties and Outcomes of this role:

• Assist in keeping Torbay a cleaner and safer place.
• Guiding and enforcing positive behaviours within the community.
• Be visible to the public, patrolling the bay (up to 10 miles per day) and encourage collaborating accordingly.
• Support in the prevention of crime and anti-social behaviours, protecting the local environment.
• Develop and maintain good relationships with local people, business owners community groups and other stakeholders.
• Problem solving.
• Issuing fixed-penalty notices as required.
• Use negotiation, mediation and persuasion to resolve poor behaviours.
• Identify and remove obstructions such as wheeled bins / traffic cones etc.
• Respond to and manage littering, graffitiing, fly-tipping, illegal street trading, contravention of Public Space Protection Orders, trade waste, overhanging vegetation and abandoned/nuisance vehicles.
• Respond to incidents, gather evidence to the standard required for civil or criminal proceedings, and liaise with emergency services as appropriate.
• Maintain accurate and detailed file notes and reports, keeping files, computer records and databases updated accordingly.
• Gather evidence to the standard required for civil or criminal proceedings, and liaise with emergency services as appropriate.
• Follow care procedures and policies of equipment issued, such as mobile phone, radio, body worn video cameras, laptops, handheld devices.
• To support and work alongside the police, fire and other statutory partners.
• Produce incident reports and statements and provide feedback on the results of community engagement to the community, including improvements made as a result.

You will be required to patrol in all weathers as a mobile officer and will therefore require a full-driving licence for this position as you will be driving fleet vehicles. You may also be required to obtain a DBS check. The role will also involve some office-based work.
Working hours will vary and you will be required to cover some weekends and unsociable hours as well as Bank Holidays to fulfil a 40-hour working week. You will be working as part of a wider team to cover all rostered hours.

Useful experience for this position would include an enforcement background / would be useful, as compiling prosecution files / attending court hearings.

This position will offer vital accredited training in line with 'Keep Britain Tidy'. This is in addition to various other company benefits.

Initial employment will be temporary via Big Ant Group with the view of securing the role on a permanent basis with SWISCo following successful trial/probation period.