Environmental Enforcement Officer (SWISCo)

Are you someone who likes to take pride in your hometown?
Do you enjoy supporting your local community?
Have you got excellent communication skills and a passion for educating people?

If you fit all of the above and have an outgoing personality with an interest in working in a customer facing role, we would be keen to hear from you!

About this team:
We are recruiting a New Member to the SWISCo Enforcement Team to help tackle minor crimes, such as littering and anti-social behaviour in Torbay and to help support the Bay's appearance and cleanliness as part of the 'Keep Britain Tidy' campaign.
You will be acting upon behalf of SWISCo and Torbay Council to provide 'on-street' advice to the public, signposting them to other council services where appropriate. The role will be pivotal in educating and, on some occasions challenging socially unacceptable behaviours such as fly-tipping, littering, graffiti and dog fouling, along with enforcement of Public Spaces Protection Orders (e.g. antisocial behaviour in parks and on beaches) and managing unauthorised encampment. This will involve going into local business and schools to educate on waste management.
As this is a public-facing role, it is vital that applicants possess excellent communication skills, a calm manner, and the ability to work with people from different backgrounds, cultures and ages.

What do we need?
We need someone who has the confidence to approach members of the public and business owners in a friendly an informative way to achieve the objectives of the campaign.
We need someone who is receptive to regular training and development within their role to gain the tools and knowledge to carryout their duties to the best of their ability.
We need flexibility; it is likely the hours will adjust through the year due to seasonal demands. Therefore, we need someone who is able to cover both the earlier and later shifts as well as regular weekend shifts.

You will be required to patrol in all weathers as a mobile officer and will therefore require a full-driving licence for this position as you will be driving fleet vehicles to points across the bay. A crucial part to this role will be to issue Fixed Penalty Notices to individuals who do not comply with laws and warnings. You will always be deployed in pairs for your safety.

It is essential that applicants have good local knowledge of the Torbay area in order to patrol the area effectively and monitor hot-spots.

Shifts will operate from 07:00-13:00 and/or 13:00-19:00 and these hours may be subject to change during seasonal periods. You will be working as part of a wider team to cover all rostered hours and be given a minimum of 30 hours per week and a maximum of 40. Shifts worked across a Saturday and Sunday will be paid at an enhanced rate of time and a half.

Training will be provided to enable you to carryout the following duties and outcomes of this role:

• Assist in keeping Torbay a cleaner and safer place.
• Guiding and enforcing positive behaviours within the community.
• Be visible to the public, patrolling the bay (up to 10 miles per day) and encourage collaborating accordingly.
• Support in the prevention of crime and anti-social behaviours, protecting the local environment.
• Develop and maintain good relationships with local people, business owners community groups and other stakeholders.
• Problem solving.
• Issuing fixed-penalty notices as required.
• Use negotiation, mediation and persuasion to resolve poor behaviours.
• Identify and remove obstructions such as wheeled bins / traffic cones etc.
• Respond to and manage littering, graffitiing, fly-tipping, illegal street trading, contravention of Public Space Protection Orders, trade waste, overhanging vegetation and abandoned/nuisance vehicles.
• Respond to incidents, gather evidence to the standard required for civil or criminal proceedings, and liaise with emergency services as appropriate.
• Maintain accurate and detailed file notes and reports, keeping files, computer records and databases updated accordingly.
• Gather evidence to the standard required for civil or criminal proceedings, and liaise with emergency services as appropriate.
• Follow care procedures and policies of equipment issued, such as mobile phone, radio, body worn video cameras, laptops, handheld devices.
• To support and work alongside the police, fire and other statutory partners.
• Produce incident reports and statements and provide feedback on the results of community engagement to the community, including improvements made as a result.

This position will offer vital accredited training in line with 'Keep Britain Tidy', alongside other recognised courses such as First Aid Awareness. Whilst working as part of Team SWISCo you will be offered various company benefits on top of the ongoing department development.

You may also be required to obtain a DBS check and therefore this vacancy is exempt from The Rehabilitation of Offenders Act (1974).

Initial employment will be temporary via Big Ant Group with the view of securing the role on a permanent basis with SWISCo following successful trial/probation period.